In Customer Service, ‘No’ Is A Dead End. Start Training Employees To Respond This Way Instead.
- Tuesday, July 13, 2021, 5:13
- Entrepreneurs
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It makes a powerful difference in your customer service success and operational excellence to train everyone in your company to have a “default of yes,” to help create the kind of company where your team is excited to find a way to answer customers with “yes” even before you know the question.
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