The Customer Service Heroism Of Funeral Directors, The ‘Last Responders’ Of The Deathcare/Funeral Industry
- Saturday, May 30, 2020, 7:06
- Entrepreneurs
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In the unprecedented losses we’ve suffered so suddenly as a country, a large part of the burden has fallen on the funeral industry, sometimes called deathcare. Funeral directors serve in a customer service-focused industry, as customer service consultant Micah Solomon explores.
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