Cleveland Clinic’s Patient Satisfaction Strategy: A Millennial-Friendly Overhaul
- Friday, March 7, 2014, 9:37
- Entrepreneurs
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Cleveland Clinic’s Chief Experience (CX) Officer James Merlino and patient experience consultant Micah Solomon on how to boost hospital patient satisfaction and HCAHPS scores through millennial-friendly customer experience initiatives.
http://www.forbes.com/sites/micahsolomon/2014/03/07/patient/
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